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Support Services
SUPPORT HELPLINE. 01332 380311
mon-fri. 8.45am - 5pm
Software and technical
support is available to our clients
during working hours, 8.45am - 5.00pm
Monday - Friday, excluding bank holidays.
If you have a system or software
problem, our support team will usually
be able to assist you over the phone,
they are also contactable by e-mail
or fax. If the problem cannot be
rectified immediatley we are able
to connect into your system and
try to solve the problem via a remote link.
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Business Support Services
Maintenance Contracts
Isys offers full 12 month support contracts with our in house support
team.
ESCROW Agreements
Software
licence's are secured
for the end user
in an annual ESCROW
should you require
additional cover.
Telephone and remote diagnostic support
Support
staff can connect
into your system
to correct errors
or download
upgrades.
Project Management
Isys incorporates full project management if necessary, or works alongside IT departments or project managers, at the initial appraisal stage.
Disaster Recovery
Consultancy, Business Continuity
Training
ISYS offer On-site, Head Office or 'Classroom' training facilities by our experienced support staff. Training can be tailored to individual requirements and arranged to suit your timetable.
After receiving ISYS Waste Management Software training you will be able to take full advantage of the many features offered to you by our
software.
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